Shipping Information

Shipping
ScienceMuseumGifts.com offers ground shipping, three-day, two-day, and overnight express services through UPS. Orders placed after 7:30 am EST will ship the next business day. If any of the items you're ordering are not in stock we will email you with the status of the item. If special service is needed, please call 866-764-7870. Please note that business days do not include Saturdays, Sundays, or holidays. Please see UPS terms and conditions for details..

Transit Times

Shipping to a US Address
We offer UPS Ground and Expedited Services.
Ground: One to five business days as delivery is based on distance to destination. Please refer to the Ground Service Map for your approximate shipping time.
NextDay Options: Delivery guaranteed next business day with varying delivery times depending on service selected (not available in all areas).
2 Business Days: Delivery guaranteed in two business days typically by 5:00 pm.
3 Business Days: Delivery guaranteed in three business days typically by 5:00 pm.

Shipping to a Military Address
We can only ship using US Mail. Please select UPS Ground for rates and we will credit the difference to your credit card and update the method before shipment is made. If the freight charge increases, we will contact you for approval and payment. Note that tracking numbers will not be available for shipments made by First Class Mail. ScienceMuseumGifts.com is responsible only for the delivery of your items from our distribution center to the US military post offices. Once the items have been delivered to the US military post offices, we do not have control over the shipment or delivery time to the final APO/FPO destination.

Shipping to Canadian Address
International orders are shipped by UPS Standard to Canada unless otherwise requested. Please contact customer service directly for a quotation if you would prefer us to ship by United States Parcel Service before placing your order. Please visit UPS for time in transit estimates. Actual delivery times may vary due to custom constraints.

Tracking Your Order
After your order ships from our warehouse, the tracking numbers will be sent via email to the email address you provide at the time during checkout. The tracking number and instructions will be given to you at that time. You can also log back into your account and check order status. If a shipment has been made by US Priority Mail you will need to follow the instructions in your email for details on tracking. The tracking number will not show when you log into your account.

Cost
Your shipping costs will be calculated and displayed before you complete your order. Your shipping costs can also be found on your order status page and in your order confirmation email.
 

Damaged Shipments
Damaged or missing items must be reported to ScienceMuseumGifts.com within three days of receipt. Retain damaged item(s) and all packaging material for carrier inspection. Please contact our customer service department to report damage and have a replacement sent.