Return Policy

If you are not 100% satisfied with any ScienceMuseumGifts.com product, simply return it to us within 30 days with the original sales receipt for a credit, refund, or exchange. ScienceMuseumGifts.com offers a merchandise exchange or refund for the full merchandise purchase amount for items returned within 30 days of delivery. Check back during the December holiday season for an extended return policy.

Gifts
We’ll issue a store credit in the form of an email gift certificate. Don’t worry, we won’t tell the gift giver about your return!

Returning a Product
Send the item(s) and all product instructions and packaging along with the packing slip via a traceable shipping method to:

ScienceMuseumGifts.com
PO Box 2750
Ann Arbor, MI 48106-2750

Please include instructions if you would like an exchange or refund.
Note:
• Gift Certificates cannot be refunded.
• All DVDs, CDs and computer software must be unopened to qualify for a refund.
• Defective DVDs, CDs and computer software may be exchanged for the identical item but cannot be returned for a refund.
• Shipping charges are not refundable.
• We cannot accept COD packages.

Damaged Shipments
Damaged or missing items must be reported to ScienceMuseumGifts.com within three business days of receipt. Retain damaged item(s) and all packaging material for carrier inspection. Please contact our customer service department to report damage and have a replacement sent.